FAQ

Do your pieces come with a warranty?

Yes — a 12-month limited warranty against manufacturing defects. Send photos and we'll replace or refund.

What materials do you use?

Natural linen, cotton, rattan, bamboo, and lead-free ceramics. Each product page lists the exact materials and care instructions.

How do I care for them?

Textile covers machine wash cold and air dry. Ceramics are best hand-washed. Rattan and wood wipe clean with a damp cloth.

Do cushion covers include inserts?

Yes — all cushion covers ship with a plush feather-free insert, ready to style.

Are the ceramics food-safe?

Yes — all ceramics are lead-free and food-safe, and glazes are tested to handle everyday table use.

Will my piece look exactly like the photo?

Nearly. Pieces are hand-finished in small batches, so you may see subtle variation in glaze or weave — we consider that the charm.

Can I request fabric swatches?

Yes — email us and we'll send free swatches of any textile with your next order, no charge.

How are breakables packed?

Ceramics are wrapped in molded pulp with no plastic void fill, so they arrive intact and recycle cleanly.

Can you help me style a room?

Happy to — email us a photo of your space and we'll suggest pieces and palettes that layer well with what you have.

What if the shade looks different at home?

Lighting changes how neutrals read. If a piece feels off in your space, return it within 30 days for a full refund.

Do you offer gift wrapping?

Yes — choose Gift Wrapped at checkout for kraft wrap, a cotton ribbon, and a handwritten note.

Where do you ship?

We ship to the United States, Canada, the United Kingdom, and Australia. Standard delivery takes 5-7 business days.

Do you offer bulk or trade orders?

Yes — we work with interior designers and shops on bulk orders. Email us for trade pricing and lead times.

How sustainable are your materials?

Linen and cotton are OEKO-TEX-certified, wood is FSC-sourced, and packaging is paper-based and fully recyclable.